The formal handover of the ISO 9001:2015 Quality Management Systems Standard certificate to Prime Pharma marks a major milestone in the company’s institutional development and its commitment to delivering reliable, accountable, and internationally aligned pharmaceutical services.
The certificate was officially received by Mr. Warsame Mohamed Ibar, whose leadership vision has been central to guiding the organization toward establishing and sustaining a structured Quality Management System (QMS) that strengthens operational performance and customer confidence.
This achievement reflects Prime Pharma’s transition from process-based operations to a fully system-driven organizational framework aligned with global quality standards.
A Leadership Vision Focused on Customer Confidence and Institutional Systems
During the certificate handover, Mr. Warsame emphasized that ISO certification represents a long-term commitment to strengthening systems that support reliability, transparency, and service consistency for Prime Pharma’s customers and healthcare partners.
This certification reflects our commitment to operate according to international standards that strengthen confidence among our customers and healthcare partners.
He highlighted that adopting the ISO framework ensures that every stage of Prime Pharma’s operations—from receiving medicines to distribution and customer service—follows structured procedures designed to maintain quality and accountability.
Certification as the Beginning of a Sustainable Quality Journey
Prime Pharma’s leadership approached ISO certification not as a one-time achievement, but as the foundation for continuous institutional improvement and operational discipline.
The implementation of the Quality Management System now supports:
- stronger documentation control
- improved warehouse quality assurance procedures
- structured customer care standards
- performance monitoring through KPIs
- corrective and preventive action (CAPA) mechanisms
- continuous staff training and system awareness programs
Our goal is not only to achieve certification, but to sustain systems that ensure consistency, accountability, and trust in every service we deliver.
This vision reflects Prime Pharma’s commitment to maintaining international standards as part of its long-term organizational strategy.
Enabling the Operationalization of the Quality Management System
A key role in facilitating the implementation of the Quality Management System was played by Dr. Farhio Abdi Hassan, who supported coordination between internal departments and the implementation process to ensure that the management system architecture was effectively integrated into the company’s operational environment.
Her facilitation helped align procedures, documentation structures, and staff engagement with the requirements of ISO standards, ensuring that the system reflects practical operational workflows rather than remaining a purely theoretical framework.
As noted during the implementation phase:
“The effectiveness of a quality system depends on how well it becomes part of everyday operations.”
Supporting Long-Term Compliance Through Continuous Training
Following certification, Prime Pharma has continued strengthening its Quality Management System through ongoing staff training and internal awareness programs designed to ensure sustainability of the newly established procedures.
These initiatives focus on:
- customer care quality standards
- warehouse QA control practices
- documentation and record management
- CAPA workflows
- performance monitoring and improvement systems
Such efforts ensure that ISO certification remains an active operational framework rather than a static compliance milestone.
Strengthening Pharmaceutical Service Standards in the Region
The successful handover of the ISO certificate represents an important institutional achievement for Prime Pharma and reinforces its position as a quality-driven pharmaceutical distributor committed to maintaining internationally recognized service standards.
With strong leadership from CEO Warsame Mohamed Ibar and coordinated quality assurance facilitation from Farhio Abdi Hassan, Prime Pharma continues advancing a culture of accountability, reliability, and continuous improvement aligned with global expectations.
Through this commitment, the organization is well positioned to sustain its Quality Management System and strengthen customer confidence across the healthcare supply chain.
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